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Hi, I am having a lot of problems in trying to make a call to my friend in Lugansk, Ukraine and can’t get through. I keep getting a pre-recorded message saying, “please check the number and try again, we are unable to make your call.” Am I dialing the international calls wrong or there is something else? The number is 38-099-1390???. I dialed as instructed for international calls, 011-country code + area code + phone number. I am not sure it is a landline or cell phone number. I tried both landline and cell phone to make my phone call and the results are the same problem as described above. Can you help me? I am lost and need of assistance, thanks.
Hello,
Our website provides the dialing format for most countries – you must pay attention to the number of digits in a phone number.
Now, what you were given is a cell phone number (99 1390???) preceded by Ukraine’s country code 380. Cell numbers in this country do not use area codes. In conclusion you will have to dial: 011 380 99 1390???.
Heads-up: some information on these forums could be outdated - countries change their numbering plans periodically. We recommend using our top menu to double check the correct instructions for dialing to a specific country.